Its easy to understand why things might occasionally fall through the cracks from the service side for about 6 weeks prior to and 4 after a major show like CES. This is not a criticism of VAC - its just common sense. I would think most people would realize this, but maybe not.
I agree completely. This goes part and parcel w owning an "artisanal" product like this. There is, IMO a huge difference between this and the "bumps in the road" that one usually encounters in dealing w a "garage shop" operation. VAC has certainly stood the test of time in terms of quality, reliability, and accessibility. A wise man (or maybe woman) once said "Good oats are expensive. If you can be happy w oats that have already been thru the horse once, they are a lot less expensive."