What would you think of a manufacturer (BMC) and distributor (Aaudio Imports) who refuse to support their products when after identifying, notifying, and working with them to correct the sonic defect and then waiting 12 more months for the problem to be corrected receives the following email?
On Jan 7, 2013, at 10:47 AM, Brian Ackerman wrote:
Dear John,
I tried to reach out to you many times and you ignored me.
Also both Carlos and I felt that you were over-driving the amplifier.
If we find out that you are spreading rumors about BMC or Aaudio imports I can assure you that we will take legal action against you..
You received special pricing on the C1 amplifier, which is now discontinued and has been replaced with the CS2 amplifier.
I suggest you sell your C1 and buy something else that you think will be a better match for your speakers.
Talking trash about us wont get you anywhere but in trouble.
Regards, Brian
From: Brian Ackerman [mailto:brian@aaudioimports.com]
Sent: Monday, December 26, 2011 12:24 AM
To: John
Subject: RE: snippet 3
Hi John,
I guess that I am asking you to wait for the upgrade since this should not also solve your problem, but also improve the sound of your amp.
- Brian