New Ground Loop - What Could Have Caused?

You fellows are very smart. I can't even begin to explain it technically. Following the "ground loop" , I started losing the FIOS signal sporadically, then entirely. I checked all the connections and noticed a splitter outside running up to my bedroom was burning hot, and the insulation on the coax cable had melted!

When I told Verizon I had a safety as well as signal problem, they showed up within 2 hour. When the technician opened the box attached to the outside of the house where the cable comes in and disconnected the coax cable, he got a nasty shock. Somehow current was running through the coax and he became the ground! He simultaneously blew out the circuit to which all my stereo and TV equipment is connected, requiring finding an electrician on Friday before Labor Day after a hurricane!Miraculously, I did, and he attributed all the problems to malfeasance in the original FIOS installation. Something about a ground wire missing.

In any case, all is fixed, I got 2 new FIOS boxes out of the deal, the audio output on these is MUCH better than the older boxes, the is no hum through the speakers, and I have even greater respect for you fellows (and women) who understand electricity. I resolved to get a primer on electricity so I understand what is going on, at least on a basic level.

Thanks again.

Neal

This sounds like the neutral wire that is also tied to the ground was no longer making a good connection. The bad connection could have been in your main breaker panel, meter box, or utility line feeding it. Without this connection, your outlets could have 240 volts coming from some of your 120 volt outlets, down to zero volts from the other outlets, do to a bad neutral connection. A lot of the time, anything that draws a low amount of watts, will usually get the higher voltage, and burn out. That neutral wire keeps one phase (hot) line at 120 volts, and also the the other phase (hot) line at a 120 volts, each half of the 240 volt line. It's good to hear everything is fixed, and no major loss.

good to hear that you got it fixed, Neal. Is it safe to assume that ATT is picking up the cost of the electrician?

It's Verizon, Swampwalker, and that is a battle not yet joined!

regards,

Neal

Nglazer,

I ran across this.....
http://www.electrical-forensics.com/Open-Neutral/Open-Neutral.html