Having owned a Supratek Chenin pre-amp for approximately 2-years, last week, I had occasion to contact Mick about a perceived problem. I say perceived, because after Mick's reply, I realized that I had made an erroneous assumption.
However, the reason for this post is to not discuss the specifics of my communiqué with Mick, but to commend Mr. Maloney for his first rate communications skills. Not only were Mick's communications before the sale detailed, cogent, and prompt, but thereafter, my experiences were as positive as before the sale.
It's great owning a fine piece of equipment. It's even better knowing that its designer and manufacturer provides top notch customer service.
PS. The same positive comments apply to my turntable manufacturer, Thom Mackris (Galibier Design), my amplifier manufacturer, Ken Stevens (CAT [Convergent Audio Technologies]), Dr. Roger West -- my Soundlab speaker manufacturer, and Gordon Rankin of Wavelength Audio (my USB DAC designer/builder). I've said it before on Audiogon, but it bears repeating, by buying from cottage and SMALL businesses; IÂve reaped BIG rewards, and have forged lasting friendships. Cheers to all those IÂve mentioned, and to all the other wonderful dedicated, inventive, manufacturers and hobbyists that help us reproduce the music that so fires our passions!
