I can only weigh in as a happy Supratek Syrah owner. I bought my direct from Mick about six years ago. One of the remotes died about two years ago (four years after I had had the pre). I got a prompt response from Mick, who sent me a new remote for about $15 including shipping - which was perfect. Also, the remote dying was likely my fault (wear and tear). I also had an issue with the volume knob siezing up. I got it fixed locally by an audio tech, and Mick offered to pay half (and he sent on a new volume pot).
I'm guessing that perhaps service/quality dropped in more recent years? As, it's hard for me to reconcile my very good experience with that of others' bad experience. One thing I will say is tht the pre was late, by maybe a month, but he only asked for final 50% payment days before shipping.
Finally, the pre is a gem - like some others have said, I've tried 'upgrading' the phono stage, but to no avail - I guess I need to spend way more $$.
Dev, sorry to hear about your experience. I think the input you provided is all valid - the only point I have trouble with is the references to the remove(s). Yes, they are crappy, but there were never advertised or marketed as otherwise. The remote met my expectation based on discussions in the online forums here.
happy listening..
I'm guessing that perhaps service/quality dropped in more recent years? As, it's hard for me to reconcile my very good experience with that of others' bad experience. One thing I will say is tht the pre was late, by maybe a month, but he only asked for final 50% payment days before shipping.
Finally, the pre is a gem - like some others have said, I've tried 'upgrading' the phono stage, but to no avail - I guess I need to spend way more $$.
Dev, sorry to hear about your experience. I think the input you provided is all valid - the only point I have trouble with is the references to the remove(s). Yes, they are crappy, but there were never advertised or marketed as otherwise. The remote met my expectation based on discussions in the online forums here.
happy listening..