Sounds like you are making connection, but somehow the protocol is not working. Just to be sure, are you connecting directly to the PC? If so, are you using a crossover Ethernet cable? Can you change the name of the device from the Status screen. If you get the Status Screen and can change the device name, then you probably have the correct cable and setup.
Have you called your dealer or the company and asked for help?
Have you called your dealer or the company and asked for help?