Kevin is a great guy to work with. I've been purchasing equipment from him for several years now. I have nothing but praise in his ability to deliver and stand behind his products (even when the manufacturer won't). Here's a recent example. Three months ago, I bought a Cary SLP98L F1 edition preamp from him. I used it for one month before the problems started. Sent the defective unit to Cary, at my expense, for evaluation and repair. The unit was diagnosed with a faulty Audio 1 cap and other problems in the circuit. The tech rewired the unit direct coupled because he couldn't isolate or fix the underlying circuit problem. I thought, great. Shipped back to me. Within three weeks, SLP98L crapped out again. Spoke to Cary, told them enough was enough and I wanted a current production model of the same type and configuration shipped to me immediately. I also wanted them to email the UPS prepaid shipping label since I wasn't going to spend any more money on this unit. Cary told me to pack sand and work with my dealer (Kevin); I was going to do this anyway given the poor product build and inadequate customer support (from my perspective). For what I spent on the Cary SLP98L, they should have readily agreed to my request just to make up for the defective equipment. In any event, Kevin, to his credit, took the unit back, fully credited me with the entire purchase amount and set about the task of obtaining a brand new Mystere CA21 tube preamp. I used to own the Mystere CA11. Don't know why I ever sold that unit. Thought Cary Audio was light years ahead in product quality, sound, and customer support. Not so. The takeaway - Kevin is a quality person with high integrity who will back up his promises and deliver. That's why I never doubt making any purchase from him.
