I didn't read every response and don't know if the mystery manufacturer has been identified. I do know who it is. The company (JR) manufacturers very good equipment BUT the company is based upon the 1 or 2 men and a dog business model. The top dog does everything: invents new designs, new products, repairs warranty and out of warranty items, maintains the parts inventory, even does the marketing at trade shows. There may be a girl who occasionally answers the phone. After a 2-3 month wait for a repair, I sold the gear and refrained from purchasing a highly acclaimed $13k pre-amp. What happens if the top dog dies??
Manufacturer Repairs? What is a reasonable time?
I sent a solid state amp back to the manufacturer in the USA on March 16 for a minor repair - one channel input not working - despite 4 phone calls and 4 e-mails - he hasn't even started the repair. Doesn't respond to emails but does answer the phone and says he is busy and is alone. I Will not identify him yet, since I'm not sure what the "norm" is, since I have always been thoroughly spoiled by Bel Canto, Atmasphere, CJ, AR, acoustic Zen, Cambridge, EAR, who respond immediately and usually have my unit back in 2 weeks. So when do I start to play "ugly", realizing that the economy is bad and manufacturers may be struggling?
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- 31 posts total
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- 31 posts total