Before you send it in for repair, try to re-calibrate first. There was a thread years ago showing you how to do that but it was deleted. Fortunately, I have saved a copy.
It was originally posted by the member sfstereo so I can't take credit here.
BTW, I had followed the instruction and it did work for me.
Here is Sfstereo's original post:
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I have the same problem with my 9000ES and I was able to fix it tonight by recalibrating the laser. I bought a service CDROM and it provides instruction for recalibarating.
When the unit is in power off status with the power button push in, press the following buttons on the remote in this order:
title, clear, power
This will bring you to the service menu on your tv display.
select item 1 - auto adjustment
Then select 0 - ALL and it be prepare to follow the displayed instructions. You will need the following kinds of disks:
DVD - Single layer
Cd
DVD - Dual layer
SACD - not hybrid
I had to use a couple of each kind of disk. It kept aborting the test until I found SACD disk that it would play but once it plays the disk, it will store the calibrated value in an EPROM.
It takes about 15-20 minutes and now all my hybird SACD work just fine.