Hi All,
While it is true that many manufacturers including ARC do make a balanced designed preamp, they don't conform to the balanced spec. (I'm sure this has a name, I'm not aware of it.) But I was having a similar problem as Grannyring between my ARC REf 3 and my Xilica Crossover. I made a quick call to ARC to see is my suspicions of incompatability were correct. The tech at ARC said, there is no point in even trying to get the two to work together that the ARC preamps could not be configured to work with low impedence input and outputs because of the circuit design. His quick less than two minute explanation was sell your ARC unit and don't purchase another unless the equipment you use are compatible with the ARC design.
A subsequent conversation with the guys from Atamasphere provided me with much of the explanations I outlined above but I did leave out all the technical reasons why tube preamp designs do not conform to the balanced standard that the music industry uses today which prevents impedence matches between equipment. The audio industry has adopted the balanced connector part of the equation and the cables are built correctly by the cable guys, it is the electronics guys who are at fault.
If all audio equipment was built to the balanced specs the music industry uses, we would not have these issues of impedence mismatching. And, I believe the music industry does successfully mix tube gear with solid state with no problems.
Not to sound like I'm picking on the tube manufacturers alone, but shame on the subwoofer guys for not dealing with this problem in their designs as well. If one is going to design products with class D amplifier circuits, then care should be taken to raise the impedence so that it matches so that it conforms with an industry standard as well. One wonders how many subwoofers have received bad reviews or that have had unhappy customers because of an impedence mismatch, and not the design and construction of the woofer itself.