restocking fees


More high end manufacturers are selling direct and offering home auditions, and many are charging restocking fees of up to 20%. I absolutely respect the right of any manufacturer to charge whatever he sees fit. It's expensive to have product in the field, and companies want to discourage tire kickers, but I see no reason to risk paying a restocking fee when the market offers me so many other choices. Do restocking fees discourage you from trying a product, or is the risk worth taking.
84audio


Some states allow consumers a set time for complete refunds. Never mind that I rarely can find a dealer that truly knows all the intricasies of todays complicated products. One often has to take the item home, go through all the manuals and then hope that the manuals are correct and then hope that the item works as described. Furthermore these products have to compatible with the consumers existing gear. That most of the on line retailers (dealers aren't usually that much better) are clueless about the products their peddling never mind the ones they don't. Many online retailers don't even have an audition set up, set up.
If one were to buy a garment on line that didn't fit, would you expect to pay a restocking fee?
Would you expect to pay a fee to test drive a new automobile?
We are talking about a performance instruments. How are we to know how something performs without trying it? The specs? Internet sales could be viewed as bids.
From the responses to this post it's apparent that many audiophiles are shoppers as opposed to buyers. In the cold, uncaring dollar oriented world of sales shoppers are seen as a waste of time.
I simply don't believe any state allows a consumer a set time for a refund. Please provide a list.
We consumers tend to forget that both manufacturers and retailers know their business better than we do. If restocking fees are a bad idea, they'll learn it soon enough. But the fact that the practice seems to be growing suggests that they are learning the opposite lesson--that the tire-kickers cost too much and bring in too little to be worth bothering with.

If you don't like these fees, and you want to try out lots of equipment, I suggest you buy used, so you can sell what you don't like at little loss. (But I bet you find that trading like that still costs something--maybe 10 or 20 percent?)
I would be willing to pay a 20% restocking fee If I could buy direct from the manufacturers at distributor price. I think Manufacturers should cut out the middlemen (Brick and mortar stores) and deal direct with the public. Even if I paid a restocking fee on 2 items I would still be ahead of the game because I would not be paying full blown retail prices.