restocking fees


More high end manufacturers are selling direct and offering home auditions, and many are charging restocking fees of up to 20%. I absolutely respect the right of any manufacturer to charge whatever he sees fit. It's expensive to have product in the field, and companies want to discourage tire kickers, but I see no reason to risk paying a restocking fee when the market offers me so many other choices. Do restocking fees discourage you from trying a product, or is the risk worth taking.
84audio
Restock

I know we have a different "buying philosophy" here. But to be
even more controversial: Yes, I would buy from the small manufacturer rather
than supporting the local dealer, even with a reasonable "equipment
trial charge". At least in that case, I know that 100% of my investment
goes to a person with skills and creativity, who puts all their effort in making
a good product. The point here is not really to save a few bucks. Being in a
"business" where creativity is most important, I would rather
support the source directly, than people just selling the ideas. In addition, as
mentioned above, checking out equipment for only two days or a weekend is
insufficient IMO

Jmho I don't think you know how it works. The manufacture needs the dealers. In case you didn't know it, dealers do not sell the manufactures product on consignmemt. They pay upfront for the product plus shipping. If you were to call a Hi-End manufacture like krell, or ARC, bet you would find they like it just the way it is. They are basically a wholesaler and sell directly to the dealer. No one calling them asking them questions, no tire kickers, just buyers. The dealers carry the inventory in many cases setting in their back rooms bought and paid for. Sometimes on borrowed money. And if the dealer doesn't buy enough product from the manufacture a year and another dealer in the area wants to add it to his store, the manufacture will yank the franchise from the dealer and give it to the other. I have seen it happen.

P.S. PassÂ’ First Watt effort is almost a direct distribution model where one
dedicated person/dealer distributes everything directly and equipment is
shipped directly from the factory. And it is interesting to see what additional
creativity it allows for the manufacturer (Pass).

What do you want to bet that the dealer has already bought and paid the manufacture for his product and the manufacture is holding the items for the dealer to ship to the dealer's customer, drop shipping. It saves the dealer money. Just call "Pass" and see if he will sell to you direct.
Jea48:
Jmho I don't think you know how it works. The
manufacture needs the dealers. In case you didn't know it, dealers do not sell
the manufactures product on consignmemt. They pay upfront for the product
plus shipping. If you were to call a Hi-End manufacture like krell, or ARC, bet
you would find they like it just the way it is.

Traditionally that is the way it is and I have no doubt that you are
right. As a consumer my vote is for a direct distribution system. I know from
certain British Hifi components that dealt exactly as you described with their
dealers. Just strengthening my point that this is a dealer-sold brand not
worth supporting. And you are again right that many big companies do prefer
the status quo.

The current rise in small manufacturers shows that my views do work though.
Take a look at the list of manufacturers that make excellent products and get
away without dealers: Tyler, Omega, Fi, Welborne, Wright, Zu, Moscode, ZYX,
Amazon, Galibier, Teres, Redpoint, Bent Audio, K&K, Dodd Audio, JuicyMusic,
Transcendent Sound, Audionote Kits, Trichord, VH Audio, Ridge Street Audio.

What do you want to bet that the dealer has already
bought and paid the manufacture for his product and the manufacture is
holding the items for the dealer to ship to the dealer's customer, drop
shipping. It saves the dealer money. Just call "Pass" and see if he will sell to
you direct.

Try calling Renohifi and find out whether he paid for all 100 FirstWatt F3, F2
and F1 - I doubt it. In that case it is an exclusive distribution deal of a
singular specialty line.

Another case in point: Magnepan - take a look at their success of their
directly distributed MMG speakers. They would never be able to hit that price
target by going through a dealer network. The point here is that times did
change: With the presence of the Internet, manufacturers do not rely on
dealers anymore to address the small audiophile target audience. IMO the
internet achieves this much more efficiently.

Bottom-line is: This thread addresses restocking fees charged by
manufacturers (which are often small). It did not ask about restocking fees for
online Vendors and dealers. For small manufacturers it does make sense IMO
and is fair. The added diversity and possibility to be more creative is worth
supporting.

Just my 2c for the third time... :)

Rene
anytime a component is purchased as new, there is a risk that it will be unsuitable and sold.

there will be some loss incurred when selling a component purchased new, unless bought at a large discount.

a restocking fee may generate a cost equivalent to the difference between the original purchase price and the price at which the component is resold. in that case there is an advantage in taking the risk of incurring the restocking fee.

assuming there is more than a 50 percent chance of keeping the component, paying the restocking fee avoids the nuisance of reselling.
Mrtennis, one has to pay to play. There`s no free lunch. What does the dealer or mfg. do with an open carton?
hi porziob:

if the dealer provides a demo, there is no problem with reselling. in addition, the deom is at some point, broken in, which gives the listener a more accurate representation of what the component.

dealer's should have a demo of many of the products they carry to lend to (serious) customers.