Most helpful audio companies


I don't think I saw this thread before, if it already exists: cover my head with ashes.

A few days ago I spit my gall at Vibex as one of the most customer unfriendly companies I have ever encountered. (I consider not giving any information on the products the epitome of customer unfriendliness; meanwhile, even the Austrian/German distributor admitted that Vibex never tells them anything and never will). And whilst I am at it, allow me to lambast Wireworld and Audio Physic as well.

More importantly, though, why not reward the guys that will bend over backwards to try and help their customers, by which I don't mean attempting to sell their products but genuinely give advice (which may mean advice not to purchase one or the other product) and let us share their knowledge and experience. Keeping to manufacturers only, my nominees are:

Tidal Audio (Joern Janczak and Lothar Braeun)
Audioplan (Thomas Kuehn)
AMR (Vince Luke)
VooDoo Cable (Bruce Richardson)
PS Audio (Paul McGowan)
Townshend (Max and Sue Townshend)

Alright then, here are a few non-manufacturers as well (non-exhaustive!): special thanks to Tomasso Piemontese, Alex Loth, Albert Porter, Ed Doggen, John Potis et al.

Three cheers to all of them!

karelfd
I have to put a vote in for Ralph of Atma-Sphere! Best audio experience from an owner that I have had. You honestly can't do better, and I don't take these words lightly.

Honourable mention to Steve of Gabriel Gold as well.
Is'nt it intersting that most of the replies envolve small companies. There is another thread about buying from different size companies at the moment, but one advantage of small ones, does seem to be a more personal, friendly service. May I confirm and add:
Lou hinckley at Daedalus Audio
Dan at Modwright
It may just be you tend to get to speak to the boss, not a 20 year old receptionist.

I am sure you get people on a bad day too. I spoke to someone at Cary audio about a UK supplier, there had been one. He just said there was'nt one and put the phone down.