Most helpful audio companies


I don't think I saw this thread before, if it already exists: cover my head with ashes.

A few days ago I spit my gall at Vibex as one of the most customer unfriendly companies I have ever encountered. (I consider not giving any information on the products the epitome of customer unfriendliness; meanwhile, even the Austrian/German distributor admitted that Vibex never tells them anything and never will). And whilst I am at it, allow me to lambast Wireworld and Audio Physic as well.

More importantly, though, why not reward the guys that will bend over backwards to try and help their customers, by which I don't mean attempting to sell their products but genuinely give advice (which may mean advice not to purchase one or the other product) and let us share their knowledge and experience. Keeping to manufacturers only, my nominees are:

Tidal Audio (Joern Janczak and Lothar Braeun)
Audioplan (Thomas Kuehn)
AMR (Vince Luke)
VooDoo Cable (Bruce Richardson)
PS Audio (Paul McGowan)
Townshend (Max and Sue Townshend)

Alright then, here are a few non-manufacturers as well (non-exhaustive!): special thanks to Tomasso Piemontese, Alex Loth, Albert Porter, Ed Doggen, John Potis et al.

Three cheers to all of them!

karelfd
Guys from Burson Audio are very helpful...you get fast responses, always willing to help.
Martin Logan would top my list, best service guy ever is Jim. Super helpful, and a nice man. Also Viktor of Balanced Audio Technology. Paul and Scott McGowan of PS Audio. The folks at Audioquest are great to deal with too. Larry the owner of Magnum Dynalab is a fun guy to deal with, and deals with people in a professional, yet humorous way.
I have to put a vote in for Ralph of Atma-Sphere! Best audio experience from an owner that I have had. You honestly can't do better, and I don't take these words lightly.

Honourable mention to Steve of Gabriel Gold as well.