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Buying from Canada a hassle for you too?

I have had 3 nightmare transactions from Canada.
This ,I hope is not a reflection on Canadian Agon members,however, issues exist like never before.
I had a CD PLAYER held up at customs for 1 month by the FDA claiming it contained consumable goods.
I know the US does not want our senior citizens getting discounts on prescription drugs they need,therefore,everything must be getting delayed.

I can ship/get shipments from/to China,Russia and the Middle East easier and faster than Canada.

I guess it shows where our security priority is.

It's okay to mess with us just don't mess with those Pharmaceutical companies.

There is one common thing that does seem to occur with shipments fronm Canada.

And that is, they definately take their time shipping things to us.

I think most US Agon members try to ship the item as soon as they are paid or maybe a day or 2 later.

Canadian members like to take a week or so and then ship the item in a different manner than arranged.

These have been my experiences anyway.

I need to hear other stories,as I soon may not deal with Canada if this is the new norm
darealjaydee
musicfile
341 posts
 
here here
rja's avatar
rja
2,370 posts
 
Once needed warranty work on a Classe product. They had me send it to a US address who, I assume, took it across the border. Worked out very well.
They must have known this system would work better than sending it direct.
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
01-18-08: Rja
Once needed warranty work on a Classe product. They had me send it to a US address who, I assume, took it across the border. Worked out very well.
They must have known this system would work better than sending it direct.


I had a similar experience with Classe also. I believe they had me ship it to upstate NY. Classe's US warehouse handles all of the paperwork, makes it very easy for service calls. Well done Classe!

Oddly enough my wife just mentioned the other night the nightmare I went through trying to return some tubes to Gold Aero (remember them) in Canada in the early 90's. I couldn't believe she remembered that!

Maybe making interaction with the customer easy is a good way to stay in business, eh?

Cheers,
John
ihcho's avatar
ihcho
612 posts
 
Has anybody paid import tax for items (not made in Canada) shipped from Canada to US?
I am waiting for a new turntable (made in Germany). It was shipped from Canada last Wednesday via Canada Post ground. The whole package may not weigh more than 30 lb.
The tracking shows the item is still in Canada. After reading this thread, I've realized that I should have paid for 2nd air not only to have a quick shipping also to (possibly) pay less!!
tobias
1,534 posts
 
Canada Post is the best bet if you want a shot at a duty-free transaction. The other carriers are sure to charge you any applicable duty (about 6 per cent) plus fees. Ground shipping will delay your package, though. Be prepared to practice patience.

If I can, I always use express service. It often does not cost much more and it means the gear spends less time shaking around (on a truck), as well as getting there faster.
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