Mistakes happen and from the provided information it’s difficult to discern if the fault lies with Tekton or the carrier.
But the bottom line is this. A stand up dealer, seller, manufacturer, etc will absorb the cost to make it right. It’s just good business sense. If Eric is saying you are on your own now, you figure it out, well that’s just not acceptable.
But the problem now is it sounds like you ARE on your own. You could just send them back, but that will cost you more than getting them from where they are now to your house. And what happens if you pay the extra coin to get them home and you don’t like them? Shipping back to the US? You are in a precarious situation and I wish you good luck. I would still press Eric for a refund to offset the extra expense.
Oz
But the bottom line is this. A stand up dealer, seller, manufacturer, etc will absorb the cost to make it right. It’s just good business sense. If Eric is saying you are on your own now, you figure it out, well that’s just not acceptable.
But the problem now is it sounds like you ARE on your own. You could just send them back, but that will cost you more than getting them from where they are now to your house. And what happens if you pay the extra coin to get them home and you don’t like them? Shipping back to the US? You are in a precarious situation and I wish you good luck. I would still press Eric for a refund to offset the extra expense.
Oz