Actual Lead Time on Tekton Speakers

On the other hand, if Tekton was aware of the extra cost to deliver the speakers to your home, that cost would have been added to the overall purchase price of the moabs. So you are where you would have been anyway, except as you state above, it was a miscommunication. End result, would your decision to purchase the speakers have changed knowing of the extra costs?

The only answer to such a indescrete question is... who knows!
Or maybe you can find the answer by asking yourself another question: would Tekton have sent me the Moabs if for some reason I had sent them 350 euros less than indicated on the invoice?

Mistakes happen and from the provided information it’s difficult to discern if the fault lies with Tekton or the carrier.   
But the bottom line is this. A stand up dealer, seller, manufacturer, etc will absorb the cost to make it right. It’s just good business sense. If Eric is saying you are on your own now, you figure it out, well that’s just not acceptable.

But the problem now is it sounds like you ARE on your own. You could just send them back, but that will cost you more than getting them from where they are now to your house. And what happens if you pay the extra coin to get them home and you don’t like them? Shipping back to the US? You are in a precarious situation and I wish you good luck. I would still press Eric for a refund to offset the extra expense.

Oz

It's been another 5 days and 4 emails to Tekton. No response. Fortunately I have their invoice where my address is listed and the total shipping cost. By the way Tekton wanted to be paid before sending me the invoice! Can you imagine? As if I bought something without having a written proof of the exact content of the purchase! Crazy. I had to ask 4 times and wait for one week only for the invoice. Luckily I didn't pay first.

This is a customer relation issue for sure. BUT I wouldn’t sell my speakers out of the US. This is the exact reason why.

I’ll bet there was NO problem at ALL, just payola and a SHIPPER knowing he’s gonna get paid no matter what, IF Tekton new they had to grease someone’s palm and didn’t, that’s different than NOT knowing.
This is pure shipper screwing BOTH of you.. You’re lucky they didn’t disappear, just to reappear for a 1k fee..

IF I were to sell overseas, all the money up front before I start building AND arrange your own shipping. WAY to subject to payola.. I mean who’s gonna call a cop. You got to pay them off too and they just SLOW things down even more so. YOU get your moneys worth from them all right.

I went through a BIG issue with a seller in Perth AU. All about payola with their civil justice system, and ZERO recourse from the US side.. It was ONLY 2500.00 but nothing could or would be done.. Fly to Perth and back.. LOL 2500.00, Lawyer 5k, court cost, 500.00 LOL it was a total joke. I’ll never do business in Australia again..

Thank God it wasn’t Russia there is 5 ways in and out of that country, ALL with different payola BS..

PAY the people and settle up later.. or wait for the BIG gouge and prices really go HIGH, Wait and see. $$$$$
now $$

Regards

@daros71

This seems to be a simple matter of leverage.

You say you have an invoice from Tekton with your address and shipping costs. How did you pay Tekton? If you paid via PayPal and or credit card you have the leverage. If you didn’t Tekton has the leverage.
If you paid via PayPal / Credit card inform Tekton you are going to initiate a dispute with PayPal and or your CC company as they have not delivered the product that you paid for. You have the invoice from Tekton to back up your case.
Tekton will most likely buckle at that point. If they don’t I’m sure you’ll win the dispute and Tekton will have to pay return shipping.
If you paid by some other way you probably have no leverage and will most likely have to pay the additional 350€ to get your speakers.
I wish you good luck and, should you end up with the speakers, I hope you like them.