Audiogon Seller Communication
Hi all,
I like this website and the variety of items available for purchase. I think the sellers on this site want to be viewed as part of the audiophile community, and not just someone trying to make a buck. What bothers me is the lack of communication from sellers. If there's a problem causing a delay, just say so. I'm not beyond understanding that things happen. I've been waiting for a month for an item to ship. I've reached out to the seller twice and received the same answer both times. It will ship next week. Well, next week has come and gone, twice. I don't mind waiting but false assurances and the absence of timely communication are intolerable. This seller is not new and has many very positive reviews. I'm quite frustrated and perplexed.
Having spent my career as a sales rep in a highly time sensitive industry, I would always advise anyone who is acting as a seller to follow this rule. Under promise and over deliver. If you think you will be able to deliver the product in 2 weeks, tell the buyer it will be 3 weeks. That way the buyer is happy if it takes you little longer and he will ecstatic if he gets it a week early. |
@t4man work a dispute thru audiogon. Get them involved. Don’t get screwed over. |
I just went through the same experience with RAL I have never been treated like that before. It was a surprise and I found it worrisome. I ordered the cable on 1/8/24 and got it 4/24/24 I got multiple reassurances and false claims that the cable had been sent, even a unfulfilled USPS notification. Brad did finally send it and I got a second cable that was delivered promptly but it was set up COD. It's the only route to do business with him. Sorry you have to go through this. It's his business practice. |
