buyer beware!

although a strong performing app when working, it is an accident waiting to happen and not ready for prime time yet!

audirvana seems to be all talk and no support when the app malfunctions and help is requested.

two weeks on and I’ve received no help what so ever from two emails asking for assistance with a broken piece of $75 software.

not even a auto response email indicating mine was received.

in that time several updates to the app were released, but none mended any of the issues preventing access or functionality, yet all revisions were engaged or applied successfully.

neither am I counting getting no feedback via the Audirvana forum a month and more ago.

in fact, it took them several days following purchase of the app for receipt of the unlocking key code to arrive, requiring several requests for it in the interim.

I suppose that should have been a clue.

naturally in a Public service announcement of sorts, I felt its time to let prospective owners know exactly what they are about to get with this software after the sale.

$75 is a high price for something which does not work as it is supposed to, or as its maker assures it will.

Or in the event of failure be it simple or catastrophic, all contact asking for help is simply ignored in its forums and when directly sent to its maker.

no matter how one looks at any program’s support, two weeks without any feedback at all is terrible!

if support mainly is derived via a ‘FORUM’ then said forum MUST be forthcoming via designated members whose experience is lengthy and deep and they have to be timely and forthcoming with help to those who ask.

it appears Audirvana is all about getting the money and little else.

it is only right to let other’s decide for themselves if they want to get involved with something which yields excellent performance, when working, but demonstrates no concern what ever when its clientele comes to them with issues.

This is all quite regrettable, and completly unsatisfactory.

obviously hamstrung by a lack of knowledgeable techs to help out when related app questions or problems arise, they launch their bag of tricks onto Windows!

good luck Windows users!.

when it was a dedicated Apple OS only support was nearly non existant, now how poor will be its support arm across two OS platforms? I shudder to think!

lastly, isn't it about time for people to be in full disclosure as to who the app will or can work for?

those who have visual challenges are continually left behind because the app writers refuse to add another phrase or line of script so adaptive software can interface with what ever app and enable screen reading tools integration.

If no aid or support for adaptive software, either third party or indemic to the OS is inherent to the third party app, then the author (s) MUST or certainly should prominently disclose that info in a disclaimer PRIOR to point of sale!

nothing of the sort was done.

yes. there is/was a trial period. whtin that frame the 3.0 vewrsion became slowly more useable. finding that encouraging the app was bought.

Ver 3.5 arrived and suddenly the app fell on its face posing multiple problems in particular, some totally inaccessable settings and or content.

and now, no aid at all.
FWIW, I’ve used Audirvana for years, updating with all new versions and every time I’ve had an issue requiring assistance I’ve gotten a response. It has sometimes taken a day or two but I’ve had resolution and in most cases the issue involved my lack of understanding in some regard. That being said, I understand your frustration with Audirvana falling down in assisting you with your issue.


Thank you.

I wish I were as fortunate as yourself in terms of a timely reply.

Are there previous versions of A'vana posted online at their site?

perhaps I can fix it myself if this is so.

Once an update to 3.5 and then .6, I had two versions running so I got rid of 3

that is about when I think everything went south.

i'm guessing a complete uninstall of a''vana and then begin all over and DON'T uninstall anything might be the ticket.


some areas take ONLY mouse clicks. some buttons now will not announce their identyties saying just its first letter.

key strokes like ENTER, RETURN do nothing just about everywhere.

windows for settings refuse to open or populate.

same thing for audio output settings.

the only way to get the thing to work now is by generating a playlist in another app and importing it, then using only the mouse click it to begin play.

or in Finder/Explorer select files and use the menu to choose open with... and pick A'vana.


and, several other issues exist.. Yikes.

what a mess.

too bad they won't respond to direct emails.

guess I'll try posting my issues again.

I'll update here things change or do not change.

again, THX

I have a similar problem. Like blindjim above, no response from the company when they are contacted with questions.
I have a similar problem. Like blindjim above, no response from the company when they are contacted by prospective customer with question.


More will find out about this lack of support as more people fork over good money for their error prone software which offers no means for resolving client issues .

neither has their forum base support been forthcoming despite several posts I've made there.

their focus seems to be for the Windows platform presently.

their priorities are fixed on selling rather than managing their faulty app.

luckily, Foobar 2000 has been released for the Apple OS in a very limited form. . many of the Windows functions are as yet missing, but all file formats are supporrted and playlist management is working.

the Foobar 2000 audio is on par with the Audirvana $75 app and given the MAC vbersion 2.1.46 is FREE, I'm in.

I intend to keep posting requests for assistance via the contact us email link, and via thier support forum hoping someone will eventually notice.

its a shame a retail entity can get away with selling a product yet refuses to address its customers issues after the sale regardless if it is an 'on shore' or 'off shore' product.

beware Audirvana 3.5 buyers... Windows or Apple OS.

Hey, if it doesn’t work and they don’t respond in a timely manner, it’s $75...move on.

You are posting on a high end audio forum that currently has 2 power cords on the front page for sale for $3200 and $7000....where a new Jazz 180g LP averages $40... $75 is chump change in this hobby.

The amount of time crafting long posts here and emails to’s called Opportunity Cost. Go buy another software platform and be done with it.


Really? this is a ‘high end forum:? posts like your’s makes me wonder some times.

I mean why snipe at a thread which was obviously done long ago, and then bringing nothing positive to the thread?

I was done then, obviously.

you have entirely missed the theme on posts here… having just a couple hundred to your credit its understandable. . or you are an A’virana disciple.

if a thing is bad or becomes bad, alerting others to it is just common decency. as well, informing other members on the how’s and why’s of its negative consequences in your EXP is just being considerate.

it ain’t about the cost… though you seem to think it is OK for someone to keep stealing people’s money at will by implying performance and ongoing support which likely never materializes or occurs.

as its only $75 I suggest you go get it and see for yourself if it lives up to the hype on all mentioned accounts. After all, I could be lying.

Just remember, this thread was done and done months ago IMO!

or it was until you chose to drop by and add nothing but another point to your post creds.
Exact reason I dumped Audirvana and went to Roon. Much happier. Audirvana feels like a one man shop. Waited 6+ months trying to get access to the forum and constantly emailed them to get “approval”. Nothing. Same with couple issues I had. Radio silence.
Roon support has been great and instant access to a vibrant support forum.

just feel like Audirvana stole my $75. Wasted 8 months on them with Zero help/responses. 

I think it is indeed a one man show.

despite that fact there are   many such situations around the globe and I’ve yet to experience any as poorly compiled or as atrociously supported as audirvana.

I had trouble getting logge onto the forum too. it was said they get tons of spam and sifting thru it all takes time.

really? given you write software shouldn’t writing a spam filter or using a better mail client come to mind?

sheeesh. its OK I guess if your version loads perfectly and or you have some expertise with that sort of kit, but if neither are your strong suits, defintely by pass this obvious nonsense entirely.

it is not a 100% plug and play affair. that’s for sure and there is likely no chance for help after point of purchase.

throw your $75 at music, concerts, or a shirt, new socks instead.

be well

Sorry to hear it.

Lots of good in this pastime, but when a thing is bad, it deserves its due as much as does those items whose perforamance is positive.
You are one up on me, because I cannot even find an e-mail address on the site to use to contact the "company"! The only "support" seems to be at the forum, and it has been completely worthless. 

it is the forum which reputedly provides any support. to date it has done absolutely zilch for me.

it is unredeemable crapware. inexcusable.
Blindjim.   Glad you mentioned this problem.   I don’t need the lost money and aggravation and I appreciate you sharing.