2. misc-audio
  3. 190670-63554

Be Careful With UPS!

Not sure what is going on with UPS, but I bought a used Rotel tuner off of e-bay (1st mistake) last week and it was scheduled for a Friday delivery. I was at home when the UPS truck pulled into my driveway at 6:00 PM. I went outside to meet the driver halfway and could hear him rummaging around in the back of the truck. He emerged finally and said he did not have my package. I went back inside and a few minutes later, I received an email from UPS saying that the delivery had been rescheduled for Monday morning. At 10:30 AM on Monday, I got an email from ebay, saying that my package had been delivered. It had not, and after around two hours of trying to penetrate UPS horribly bad customer service database, found out that someone named Hernandez had signed for the package. I don't know who that is, or where the package was actually delivered to. Plus, no signature was required for my package to begin with. Anyone else out there had a similar experience with UPS?

discnik
bolong
531 posts
 

Heavily dependent on the quality of driver. Been through a few lately with very mixed results. Finally have a good one - for how long I do not know.

glennewdick's avatar
glennewdick
1,614 posts
 

I've been shipping with UPS for decades, never had issue like you guys. But I always get shipping insurance and require a signature. That IMO is the key specially on expensive items, above $500 generally. I think its the insurance (this defaults to signature required) that helps push better tracking, delivery reliability, etc. 

 

discnik OP
157 posts
 

I quit requesting signature-required delivery when I retired a few years ago, since it is easy to be at home when delivery is scheduled. I may be biased, but FedEx appears to have a much better error-rate on their deliveries.....can't ever recall having an issue with them. No method is fool-proof, but I have to concede that requiring a signature lessens the odds something bad will happen. Then again, how was person named Hernandez able to sign for my package (possible explanation appeared earlier in the thread)?

limomangus's avatar
limomangus
1,273 posts
 

Ok I worked for the USPS and UPS in the claims dept.plus was a shipping clerk in an Electronic Supply Co.in LIC,NY we shipped DualTT,Sony,EmpireTT,and alot more big on Tubes.Ive seen it all.Drivers have to deliver everything sent out on the truck ,that day.Back then Signature required, but at times drivers just dropped off the package, if it was Safe.At leadt Amazon sends you a picture of the delivered package. Good luck with the claims dept...

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