Cardas Customer Service is Amazing!

When a company goes out of its’ way to provide incredible customer service I think it should be shouted from the rooftops. The purpose of this thread is to share my recent, mind-blowingly excellent experience with Cardas Audio.

I could write a long story but I’ll try to keep it short.

For a long time I was a cable agnostic - that is, I didn’t really care whether cables made a difference. I had other priorities. As luck would have it, I borrowed a pair of Cardas Neutral Reference cables from a friend. I put them in but never sat down to listen critically. Just left them in. Had a guest @jzzmusician over to help me compare my Altec Magnificents to my JBL 4430 studio monitors. We had a blast and my system simply sounded fantastic. Luscious, gorgeous, beautiful. Incredible, especially at low volume.

A few days after my guest left I thought "I’d better pull those cables out so I can return them to my buddy". When I switched back to my old cables I wondered what the hell had happened... What? Where’d everything go?

Astonished, I began to research these cables. What the heck? How can 20 year old cables sell for this much money? (Yes I know there are better cables out there and better Cardas cables, too.) I ended up buying the used Neutral Reference cables from my friend.

After a while one of them seemed to develop a short, in certain positions, going into my power amp. I contacted Cardas. They said to request an RMA. When I attempted to complete the form for a warranty repair it asked me to upload a copy of my original receipt from an authorized Cardas dealer. I let them know that I’d bought mine used from a local audiophile. Tech support advised me to use the non-warranty RMA option. I did that and received an RMA. Shortly after that I received an email that my repair would be covered under warranty. I sent the cables to Cardas.

Three days after they received my cables I got a notice that they were sending them back. They were not able to duplicate the intermittent short condition I had experienced but they replaced all four RCA connectors anyway. AT NO CHARGE. I REPEAT - AT NO CHARGE TO ME. THEY DIDN’T EVEN ASK ME TO PAY FOR RETURN SHIPPING. !!!!!!!!!!!!!!

This is a company that STANDS BEHIND THEIR PRODUCTS. (Sorry for shouting.) Can you imagine? I mean, here’s a pair of old, used, well-loved interconnects and they fixed them beautifully.

Yes I know there are many manufacturers of excellent cables. I’m not criticizing anyone here. But Cardas has made me a customer for life. When funds permit I plan to be upgrading my cables from the newer "Clear" family of cables. I can hardly wait.

I LOVE MY CARDAS CABLES.