Class Action Suit against UPS?

My friend who bought the Diva 6.1 speakers I had previously posted about had his delivered by UPS.He went to the truck to help the dude get them off.The boxes were huge and double boxed.My friend saw one of the boxes was damaged quite badly.He asked the delivery dude what happened and his response was "I dont know but I've seen much worse" He got them in the house then called me to come help him unbox them.One speaker was perfect.The one with the damaged box had the grill totally sheered off from the force of being dropped.The round tabs from the grill were broken off in the speaker holes.The packing of the speakers was very good.Lots of syrofoam and each speaker was in a heavy cloth bag.The large,thick styrofoam blocks that were on top and bottom of the damaged speaker were shattered as if it had been dropped from 2-3 feet.I realize he should have refused delivery but.... anyway the speaker is fine other than the grill.UPS paid the claim ($15) without question and Diva is sending him a new grill.BTW the Diva 6.1 is a killer speaker for $1300.00/pair!

Well said sedond! I think many of us have come to take for granted the great shipping powers that be. I work for a scientific instrument company (similar issues to Hifi gear in regards to shipping) I receive equal #'s of damamge claims for both Fed X and UPS. Considering the thousands of packages we ship every year, 99.98% arrive unharmed and on time. That's pretty good odds and service. Protect your Johnson, opps I mean Conrad Johnson! Good packing is a must. I have noticed that items I have purchased from dealers on this site are sent with the mimimal packaging possible if any at all. The boxes they use are usually from some other product, and have minimal if any peanuts, etc if any at all. On the other hand ALL the items I have purchased from individuals in the classified have come packaged much better. I wonder why this is? Could it be that individuals selling their goods would care more if the item arrives undamaged? I think so. I am concerned that the dealers don't care enough. They seem to figure that they have the buyers money, if the buyer receives damaged goods the buyer will have to follow up with the shipper if the dealer is not willing. It costs extra money to package items well. I know because we spend big bucks on special packing materials, approved boxes for shipping, etc. Therefore we get very few claims for damage. Insist that gear is double boxed, fully insured and there are a few terms you should be aware of. There is FOB destination and FOB origin. Destination is where the title for the goods becomes the sellers once it leaves the dock (origin) In this case the buyer is responsible for following up with any claim. FOB Destination means that the buyer does not accept title until it is delivered and signed for. In this case if the box is all banged up or physically appears to have damage on the outside of the package, do not sign for it and the seller will have to follow up for claims for damage. I am not even sure if this applies now that I think about it. Our company will follow up with any claim and replace any item free of charge if for any reason the buyer is not happy. How many HIFI dealers are willing to do this? Hmmmmmmm?

Brian at HelloHifi only using DHL doesn't sound like such a bad idea after reading all these horror stories. Has anyone ever had a DHL shipment damaged?

Angela~ Do you work for Brian? DHL is a premium service and does not ship near as many packages as Fed x or UPS. Therefore, they don't even qualify to be judged comparativly to these other shippers. Dhl is twice as much as UPs and still more than fed x. Why, if DHL is so fantastic, are they not exclusively recommended by ALL the dealers? You said in a previous thread that DHL was inconvenient for you, now however you are interested in learning more about DHL? I can tell you ALL shippers get complaints for damaged goods. DHL is a much smaller company than the big two, but I am sure that there is somebody out there who has received a damaged DHL package. In fact I willing to bet several damaged packages. It's called doing business not living it ferry land. It seems like you are trying to get support for Hellohifi and their DHL shipping policy. Which by the way would require you to ship with this carrier if you won rubber bands at one of his auctions. This seems reasonable to you? I have had numerous packages including 2K amp shipped UPS. Damaged goods=0. I am a happy customer with both UPS and Fed x. Could they be better, probably. Will I ever ship DHL? If it's competitive and it's MY choice, maybe. Whatever reason Brian has for shipping DHL, I can assure you it is not because of his worry or concern for you. It is because that is what works for him and his profits. Go check out the other dealers on Audiogone and see how many require or even suggest you ship DHL. Do you think Brian know's something these other dealers don't. I doubt it. Check it out and let us know how many dealers suggest or require you to ship DHL? I bet just 1. And we already know who that is. Please don't take this the wrong way. I saw your post and seems to be attempting to support Brian and his ridiculous ideas. How many other folks out there agree with me or think DHL is the way to go. Give me a thumb up or down. I guess that's why they put it there. Cheers!

My apologies to everyone regarding this thread. My last post was written in a moment of frustration. I can only tell you this. I had such an unpleasant experience with Brian at Hellohifi that just seeing his name kind of throws me into a fit. When I see someone (whether they realize it or not) supporting this guys methods (which are out of the dark ages) it makes me want to scream! I don't feel this way about many folks but I do towards this guy. Go check out the feedback on Hellohifi. Hmmm 1000 great comments! Yeah that's because he deletes any that are not to his liking which I can assure you are quite numerous and for a variety of bad service issues including his requiring you to ship DHL. Sorry Angela, it's not you but I will not sit by and let others support him. I don't care if they are giving stuff away, I will not support his kind of rude, insolent, arogant, know-it all, tire-kicker hater, bullshit! That's all I got to say. You like this guy then have it. I won't sell my soul to save a few bucks, and you shouldn't either.