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DH Labs.

I just wanted to publicly extend my thanks to Greg Hovsepian owner of DH Labs.   I recently made a change to my system that included an Aurender N200 and a DH Labs D-750 cable.   

Right after putting my system together,  my Vault which moved to DAC input 2 no longer would lock on anything above 24/48k.  Weird.   But only under certain conditions.  It was intermittent like a bad cable.  In my course of troubleshooting the  DH cable was in the input that was intermittent more than it was not

 It of course was fine with another known good cable, but that was purely coincidence 

When I reached out to Greg,  he got right back to me .  Actually I am pretty certain most of our e-mails were off hours.   I told him I thought I had a bad cable. The next morning he sent a tracking number for a replacement!   Fortunately I continued troubleshooting and was able to prove it was the DAC.   I was able to get back to Greg before it shipped....

I couldn't believe how fast he stepped into action !   Awesome customer service.   Great cable, I will be buying some analog RCA soon!!!

 

128x128oddiofyl
troidelover1499
253 posts
 

This the kind of excellent small vendor that I really like, with reasonably priced products and great service.  There should be more like DH Labs.

ghdprentice
6,969 posts
 

I used to talk the the founder Darren. He was always generous with his time and knowledge. I am sure he was at home each talked with him. Yes, a great reason to work with a small shop. I have found their products excellent for the money.

vinylvalet
899 posts
 

Superb company, superb service based on decades of experience.

sj00884's avatar
sj00884
80 posts
 

Purchased 2 hdmi cables on Saturday and they were shipped on Sunday!  Look forward to giving them more of he business! 😎

bikeboy52
187 posts
 

@oddiofyl  Yes Dh is awesome there was a glitch with my order and Greg got right on it , excellent customer service. I was hopping you would weigh in on your new N200. Im currently using A100 with a Denafrips Pontus two.Im most definitely staying with Aurender ,I really like the unit and they’re App and unlike a few others on this site have had zero problems.It’s taken a few years for me to warm up to the fact that a streamer is not just supplying zeros and ones and was not a important piece of the puzzle.After much reading and then buying a Dac and quality cable Im convinced that the streamer matters. My question is did you experience a significant bump in SQ adding your N200? thats the direction Im leaning, Thx in advance!

 

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