Superb customer service, great products at the price point. I have had a 950 for 2 years, and like it quite a bit. It has some serious competition out there now in a similar price range, such as Rotel, but nothing like that combo for $2k!
The 950 is not the greatest 2-channel pre out there, but does have an analog by-pass mode that works very well.
The only problem I have is that it wont accept coax digital from a computer sound card, and I have tried a few different ones. The optical works fine, however. As for customer service, they sent me 3 different units at their cost trying to alleviate the problem. I dont know if that problem has been fixed or not. They have a pretty active message board on their site, you could ask if it matters to you.