Does Anyone Know What is Up with High Fidelity Cables?

Well, wouldn't you know, I finally received an email from Casey that my Reveal power cable is shipping today.  They did promise to ship overnight and unfortunately it shipped ground 🙄, but who cares, a few more days matter little in the almost 60 days it took to ship.  So hopefully all those who also have orders with HFC will get their long-awaited products shortly.  I can say honestly that I have little stomach for another customer service experience at HFC but there are always used products from private parties.  Not to mention other upgrade paths like DACs, amps, tubes, other cables, and various tweaks.  I still maintain that HFC products represent some of the best sonic upgrades I have heard in 50 years of audio.

And to answer aniwolfe's question, yes, I did try the Chat and sometimes they responded (Brit and Casey) but it was sporadic.

Best of luck to all.

Did you try using the Chat feature on the website?

Also website says 3-4 week shipping...just saying

Thanks for the responses so far.  I am not necessarily that concerned about the long lead times as it seems nearly everyone has them these days with the possible exception of Amazon who has their own delivery system.  For me the biggest issue as stated above by others is the total lack of communication and the false promises.  I wonder how many businesses with great products have gone belly up due to inadequate customer service.  As a good friend of mine who owns a silicone medical device business once said, "Price, quality, service.  Choose two."

@ozzy ,

Best to communicate with your wallet. Cancel the order. If you are still interested when the situation improves, then put the order back in.

The supply chain, and everything is a total mess now, and missing deliveries by months is unfortunately not unusual. Good communication is all you can hope for in these times. Keeping the full payment for months on end is not an acceptable business practice. I down payment to keep your place in the queue and cover losses if you don't pay when ready would be acceptable. They should not expect a customer to act as their bank.

Still a return call or email would be appropriate.

ozzy

I'm coming up on 3 months for GIK bass traps, ordered back in September. I'm guessing this is the law of the land for the next year of ordering products. 

Reminds my of issues when HFC was located in Canada.

Just saying...

Also have an order from HFC in progress, entering the eighth week since funds transferred and yet to ship. Cables and power conditioners. Not concerned at all. If it arrives before the new year I will be pleased.

I waited a couple of months for my MC-0.5 and checked in periodically. They had installed new machinery and also experienced supply chain delays. I received my power conditioner and so did others on the forum (there is a thread in which we give each other updates). 

Some of us believe that new power conditioners were the first products to ship. I'm sure cables will follow. Sucks that they don't reply to you, but I don't think there's any financial trouble with the company.

Well, I am also having concerns. I have left many phone messages and emails. No one ever returns the call or emails. Not a good sign.

I just wish they wouldn’t require the money up front. I will wait a little longer though to see if there is any type of reply before I invoke a refund.

ozzy

I just wonder why they held a big sale if they had not yet achieved a robust machining process to support the increased volume of orders.

Probably because they needed the money. Many businesses are having problems right now. I hope you get your order soon. When you do, let them know about your dissatisfaction with their communications.

Yes, I agree that the holdup is non-beneficial to HFC but mostly on the backs of their customers.  After all, they have the use of our money since we paid when placing orders.  I just wonder why they held a big sale if they had not yet achieved a robust machining process to support the increased volume of orders.  Sounds like a recipe for disaster IMO.  Then again, perhaps it is something else they will not Reveal, pun intended.

I know at one point they were installing new machines for cable manufacturing this summer. May not have all the bugs worked out.

Would be nice if they were straight with you though.

This is the reason I am posting.  I have been contacting them for months now and all I get is excuses and a new delivery date that is never met.  I just thought someone might have some insight into this rather unusual situation.  Thanks.

How about calling HFC? 

https://highfidelitycables.com/