2. misc-audio
  3. 147864-6408

False Advertising

Trying to find what the rules are on false advertising here. I recently purchased a preamp here and the ad stated it came with the power cable that connects to a battery and a remote for volume control which neither showed up when I received the item. I have tried sending messages to both the account of the seller and phone to which I have received no reply. The email of the seller that was listed after the transaction says it has been disabled.

I have since been able to put together a power cable which consists of using a powercon connector so I could at least see if the preamp works and it does. I really like the preamp but am pretty bummed that it did not come with a) the original power cable and more importantly b) the remote.

Is there any recourse for this? Could I get some money back via Paypal for falsely advertising that this unit would be coming with all the accessories that was listed in the ad?

Any thought?

Thanks,
Thomas
t_ramey
simao's avatar
simao
1,819 posts
 
I think you should bail on the preamp and initiate a Paypal dispute as well if you haven't done so already. You have documentation that the missing items were included in the sale as well as evidence that the seller's sale email address was disabled after the fact. That's enough for Paypal to refund your money once you send the unit back.
With tracking number and insurance.
t_ramey OP
632 posts
 
If I decide to initiate a Paypal dispute do they refund me after I show proof of shipment or does the seller have to receive it? I'm wondering if something just happened to him. Weird that there is no response for the past week and wonder if I shipped it back would he even receive it.
yogiboy's avatar
yogiboy
5,658 posts
 
The seller has to receive it!
bigkidz
3,381 posts
 
I would place contact both Agon and PayPal and file.  Do not waste any time waiting for a response.  It is better to file something and then have to take it back then to wait.
jnovak's avatar
jnovak
419 posts
 
I have learned NOT to get excited about a purchase until after it's in my hands. Too many things can go wrong between the seller and the shipper. Abide by all of the rules and your not likely to get burned. S**t happens to all of us. All of the hoops we occasionally have to jump through should be seen as just part of the online process of doing business.
More to discover