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Fedex Warning: $100 Limit Insurance on Ground

When I went to Fedex today, I was told that there is a new policy. Any electronics or computer equipment sent ground will only be insured up to $100.

I was ready to go into convulsions! The reason I was given is that there have been "too many claims and losses" so that is what they decided to do.

So, the lower shipping prices of Fedex Ground over UPS Ground are now useless. I find it amazing that they could even legally deny insurance on expensive items.

Considering that their ground treatment of packages was really no better than UPS, I can see why they had so many losses. I certainly hope UPS doesn't follow suit, and do the same.

Now, not only do our packages receive abuse from the shippers, so do we...
saxo
tok20000's avatar
tok20000
608 posts
 
What I find funny (and agravating) is that MBE charges a PREMIUM (beyond what UPS charges if you ship directly through them) for shipping UPS.

KF
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drubin
3,274 posts
 
It would be nice if MBE were effectively UPS's retail outlets, but that's not the case. They charge a huge premium, but how else are they to make money? Even if UPS gives them a cut.
saxo OP
98 posts
 
NO NO NO NO! I asked the manager of my Fedex facility, and he showed me the Dec. 2002 revised regulations sheet where nothing electronic or computer related will be insured for over $100 Ground. No, you can't buy extra insurance. Another local Fedex told me the same thing.

If you call 1-800-GO-FEDEX, they will tell you they know nothing of this change, but the stations insist there is a lack of knowledge at the customer service numbers.

If someone can to the bottom of this, I would so appreciate it. I just can't handle any more phone calls to Fedex concerning this.
btstrg
185 posts
 
I just shipped some electronics today FedEx ground and they insured it for what I asked?????????????? They never once told me about that new policy. They charged me for it and had no problem taking my money for the Insurance, so I would think they are Liable.
saxo OP
98 posts
 
Both my Fedex facilities are refusing to insure over $100 for Ground electronics. I called Fedex Ground again today. The rep spoke to Claims, who gave him a vague answer, referring to the paragraph that states "easily damaged or sensitive goods". This rep said he doesn't believe there is a $100 limit on electronics either, but he plans to go through the chain of command and get me some kind of definitive answer. We'll see!!!
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