2. misc-audio
  3. 1029447327

HELP Federal Express broke it and WON'T PAY

The speakers were shipped Fed Ex COD insured for the value paid ($1800) purchased used from a private party. One speaker was chipped slightly on the side during shipping. It was packed in original packing. It will cost $400 to repair plus round trip shipping plus $80 for a new box.

Fed Ex is refusing to pay because I don't have an "original sales invoice". Perverse luck would have it, the seller has moved overseas.

What's frustrating is that every person at Fed Ex that I speak with is an automoton. They act like a robot quoting rules. I used to love to use Fed Ex and happily pay extra for it. Now I would go out of my way to avoid using them.

I need some help here. How to break through the beaurocratic nonsense and get this claim paid! Is there someone HUMAN I can contact at Fed Ex about this? Do I have to take this to small claims court?

Thank you.
Art
artmaltman
jwmazur
191 posts
 
Do they offer any alternative to settle the claim? If so, as long as you don't accept it the claim will remain open and will get someone's attention. They should come back to you after a few weeks wanting to close the claim. At that time you can get a real person to hassle back at. That seems to be the only way to get a carbon-based life form to have a dialog with. But, they have to be willing to offer an alternative which, it sounds like, they haven't done yet.
anthony
9 posts
 
They want a receipt from YOU, not the original seller. I had this happen with a NAK PA-7 amp, and went through the same hassles.They do have a claim form, and they do have an 800 number. It took me 4 months , but they finally paid. Michael
weiserb's avatar
Ag insider logo xs@2x
weiserb
476 posts
 
There should be a claims manager you can talk to . The fastest way would be to get a manager on the phone . Or if possible go top the local regional office and talk to someone. You can also try to get a managers number from a local business or company who uses a lot of fedex as they usually have the business card of a manager. They dropped my CJ preamp and were pretty cool about paying. 1 file claim. 2 They will inspect unit at your premises. 3. review all info 4. pay claim.
Just give them all the paperwork they require.
dearle
38 posts
 
I also had a problem with FedEx non payment for damage. I shipped a Theta Carmen in the original packaging to a buyer. When it arrived, the display would not work. I put in a claim and it was denied because "the packaging was used and would not survive a 40 inch drop". According to their claim rep the original manufacturers box is used and not suitable for shipment. I paid for the repair and now use UPS unless requested to use FedEx. When I do use FedEx it is double boxed regardless of the original packaging.
stenersr
84 posts
 
Looks like you need to read the contractual agreement. I would doubt if the original sales receipt because I would think that the contractual agreement is to ship the itme from one person to another without regards to the specific item itself. But you do need to look at any limitations they have with regards to packaged items to determine if they are requirements that would allow them to escape.
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