The way I see it it does not matter one way or the other if I bought these used or not. I am the customer in this situation and I have a problem. Top notch companies take care of customer's issues. Over a Magnepan speaker's life it is going to be owned by multiple people but only be sold new once. So, Magnepan needs to provide decent support to owners of these speakers new or used. Both the 1.7's and 3.7's were hot and the 3.7's had a waiting list. So, if someone decides for reasons entirely their own to sell a pair of 3.7's they can do so. This pair had the aluminum trim rails, better fuses, Cardas jumpers, and Mye stands at a good price so I jumped on them. I am now Magnepan's customer so I expect it to not take 5 weeks to get an estimate to repair shipping damage. Still ridiculous IMHO.
Magnepan Service HORRIBLE???
I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.
I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.
I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.
A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.
I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.
I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.
A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.
I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
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- 122 posts total
- 122 posts total