Has HSG eliminated their $1000 up front cost for any work on older products (like my Proceed)? I wanted to send in my PDT3 for a check of the laser assembly and to determine if it needs to be replaced, and they said it would cost $1000 just to look at an older peice of gear like this - REGARDLESS of whether the laser assembly would have to be replaced. Any replacement part(s) would cost money on top of that!
That doesn't sound like great customer service to me.
That doesn't sound like great customer service to me.