No I don't work for Mark Levinson or HSG or any audio company. I'm a teacher with a severe audio addiction. I also went through some very frustrating times during the transition and at several points contemplated selling all my gear. I do see where this endorsment could seem like an ad, but I've read many negative comments about their service, (deserved during the transition) but I believe it has vastly improved and wanted to let other concerned buyers/owners know. If I was issuing a grade for the company in the last say 4 years, I would rate them this way:
Madrigal = A
Transition= F Failure A complete meltdown
HSG Today = B- and really trying based on comments I've read on the web and my experiences. However I believe that there service department.
It would be interesting to hear from people with other experiences.
In fact maybe a grading system for all companies as for as service and reliablity would be a great asset to Audiogon members and help clue in audio companies that could use some feedback.
I just wanted to give credit where credit was due.
It does sound like they need to look at service outside the U.S. though. I wonder if the service is the same throughout Europe.
Thanks for reading.
Sgr
Madrigal = A
Transition= F Failure A complete meltdown
HSG Today = B- and really trying based on comments I've read on the web and my experiences. However I believe that there service department.
It would be interesting to hear from people with other experiences.
In fact maybe a grading system for all companies as for as service and reliablity would be a great asset to Audiogon members and help clue in audio companies that could use some feedback.
I just wanted to give credit where credit was due.
It does sound like they need to look at service outside the U.S. though. I wonder if the service is the same throughout Europe.
Thanks for reading.
Sgr