mark levinson service

My Proceed has been gone for 2 months now. Still waiting for parts....... no date or estimate : ( Bryston or Musical Fidelity here I come.

My friend told meto audition Mark Levinson, I told
they are not in good shape right now.Thank you, for
sharing this experience.I t helps to avoid future
headache. Here I come MC intosch.

Levinson and Revel will soon be stronger than ever. The "restructuring" is inconveneient but I'm told will result in stronger SOTA components that will be as dependable as Lexicon which Harmon claims as their model for Custy service. I've been told by industry sources that in the "short term" the changes are inconvenient at best and that Sydney Harman has stressed that he expects Harman Speciatly Group to advance the SOTA and has been disappointed that Levinson and Revel have taken so long in revamping their line, thus the drastic changes. Some of the "Legacy" components have not been updated since the 90's. I say all this in support, but am myself a personal victim of these changes and consider the implementation of this plan (if there was a plan) "half-baked"(a kind word)and extremely poorly timed to the detrimation of the brands and the dealers. I would expect many dealers to take on new lines. They can't stay in business without product. Time will tell. I would be glad to talk with others who are experiencing service issues.

I had a 334 amplifier that needed service last year. Their service department was first class - repaired it quickly and even paid for shipping back to me. I was not even the original owner! I think they are just as good as Bryston in this respect.

People need to understand that when a factory closes its operations in one state and re-locates in another, this TAKES TIME. Equipment must be transferred from one factory to another as well as implementation of personnel, office equipment, test equipment, etc.. The service is there and will continue to exist. People will just need to be patient and hang in there!