Melco Audio N100 Won't Pair with App

I’m on vacation and away from my server but thanks for the update.  Something to look forward to on my return!

The Melco Music HD app on my iPad Air2 stopped working on my N1Z server after I upgraded the iOS to the latest version 15.8.3.  This is also the case with the mconnect app.  The error message displayed is: "please connect the melco compatible device to your network apple ipad music hd app". 

I'm thinking that a security patch in the update is causing a conflict with the app to connect to a network device.  In my case all my music server devices are listed for access but will not connect to the app.

My audio dealer's computer tech may have found the problem.  He ran a few ping tests and discovered that UPnP in my router is not turned on.  I have to contact my internet provider and have it unlocked to allow UPnP. I'll let you know if it works.

Jeff Sigmund's phone number is (781) 608-1044.

Support for Melco in North America is provided by Luxman.

I’ve had good support in the past from Jeff Sigmund who is the President of Luxman America as well as from his colleague, Matthew Doyle.

https://luxmanamerica.com/

Have you done the latest firmware update for the N100?  Are you using Ethernet for the N100?  Is the tablet on the same network as the N109 and is it using the latest update?

  Have you used other streamers with the tablet?

  There is a Melco support group on Facebook that appears extremely responsive 

Thanks mahler.

I downloaded mconnect and have the same problem.  My N100 does not show up on the app. It also does not show up on UPnP.  I must be doing something wrong.  It should be a simple installation, but the N100 doesn't show up at all on all three apps.  Is there something that needs to be turned on in the N100?  
Any suggestions?

The Melco Apo doesn’t work that well. Essentially it’s the mconnect app with the Melco name badge on it. So I just stopped using it and downloaded mconnect which works much better. My N100 recognizes mconnect without difficulty.

Melco lack of CS is disappointing. I’ve only had 1 issue besides the app in 5 years and wound up resolving it through my dealer