About two and a half years ago I attempted to contact MSB by phone and e-mail. I left two voice mail messages and two e-mails - received no response from them whatsoever. I ended up buying a DAC from another company who answers their phone and e-mail. I have spoken with Guy by phone (he picked up on third ring) and he seems to be readily available. This is very important when considering buying a high end product. A good friend has the Placette and is perfectly happy, says it's invisible in his system.
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