My PerfectWave dac is working!

My PWD is NOT working!!!

I tried connecting the dac, with a cd transport connected via coaxial, to my preamp via balanced and rca cables. No sound.

I was thinking the problem was with the preamp. So, I connected the PWD directly to my monoblocks. No sound either via rca or xlr!

The unit is on, and appears to be fully operable. Is this an audio gremlin, or are there problems with these pwd’s that I’m not aware of.

I purchased this unit brand new and have used it sparingly because I use vinyl a lot.

I’ve run out of solutions. Can anyone help?

coltrane101-08-2023 8:28pm

jond Details Discussions Posts This discussion Message User 5,846 posts 01-10-2023 at 11:48pm Copy Comment URL Report Comment Edit Delete If the preamp is new to you make sure no mute is engaged obviously also do you have RCA cables you can run from the Dac to preamp? Maybe your balanced input isn't working?
curiousjim Details Discussions Posts This discussion Message User 4,757 posts 01-11-2023 at 03:25am Copy Comment URL Report Comment Edit Delete @coltrane1 Did you say PS Audio won’t help you? That sure doesn’t sound right. They have been incredibly helpful when I have called them.
coltrane1 OP Details Discussions Posts This discussion Message User 792 posts 01-11-2023 at 06:17pm Copy Comment URL Report Comment Edit Delete The dac is currently directly connected to the amps via RCA. There’s no sound. I’ve attempted several inputs on the preamp. Same result. PS Audio attempted to assist. Once they understood that there was no sound when connected to the phono pre either they suggested there’s nothing else they could suggest. Currently I’m at a loss. I’m going to have to get another amp in so I can see if the amps are the problem. The Dac’s volume has always been at 100%.
Post removed Jan 11, 2023
Post removed Jan 11, 2023