My PerfectWave dac is working!

What inputs are you using on your pre? What inputs do you have the knobs selected to?   Just trying to eliminate the simple stuff. It’s odd that both your sources aren’t working.  

It doesn’t seem like a dilemma to me.  The DAC worked with a different integrated amp.  You never tried anything else with your new separates and somehow decided to blame the DAC, but if the phono preamp also is producing no sound, then the problem seems to be the amps.  

If the preamp is new to you make sure no mute is engaged obviously also do you have RCA cables you can run from the  Dac to preamp? Maybe your balanced input isn't working?

@coltrane1 

Did you say PS Audio won’t help you? That sure doesn’t sound right. They have been incredibly helpful when I have called them.

The dac is currently directly connected to the amps via RCA. There’s no sound. I’ve attempted several inputs on the preamp. Same result. PS Audio attempted to assist. Once they understood that there was no sound when connected to the phono pre either they suggested there’s nothing else they could suggest. Currently I’m at a loss. I’m going to have to get another amp in so I can see if the amps are the problem.

The Dac’s volume has always been at 100%.