Noisy, loose Audience Au24e connector

I leave this post to provide assistance to others. For a very extended period I had a problem with a rustling type of sound, coupled with loss of output, in one channel. The problem was also very intermittent and weeks would transpire without a problem before it recurred. Maybe I should have suspected a cable problem early but I didn't and first thought the problem was the speaker. Then, by a long series of switching of cabling (inputs and outputs to/from preamp, and speakers) and mono amps, I deduced that I had a problem with one of the amps, which I sent in for evaluation and upgrade, learning from Keith Herron that there was no problem there.

Finally, with active assistance from Keith, I found that I could reproduce the problem by rotating the IC plug at it's junction with the preamp outlet. Happily, I contacted Audience and they repaired the cables under warranty without charge. Now all joints are tight and stability has been finally been re-established with my system.

I'm curious whether anyone else has had this type of problem, with these or any other company's cables.