Olive customer service

I ordered an 03HD about two months ago and had to wait an
eternity to get the piece. Several emails to Olive regarding the status of my order were ignored; I felt like they took my money and then refused to communicate. After many emails to them, finally got a response that said everything was "under control"....which STILL did not mention why I had not received my 03HD, and WHEN they might ship. Very frustrating.
That said, I did receive exactly what I ordered, it works well, only issue I have is the lousy database used....even when connected to the internet via ethernet, sometimes it cannot find info on the most common, basic of CDs...can you believe it says "no information available" for Led Zeppelin I, II, III, Houses of the Holy....what the hell???
It will then find all the album info, track titles, for an obscure album, such as Jean Pierre Goude, 'Drones". Go figure. Classical CDs do NOT have clean info transfer at all. Ripping any CD does take 5+ minutes.
Mine came with a copied, 2 page manual, and remote.
All this aside, I DO ENJOY the Olive 03HD, excellent spacial imaging of all instruments in their own, individual space. 03HD is RCA-only cables, and was finicky on which cable used; it liked Wireworld Eclipse over Audience Au24.

Summary : recommended but not for those that are impatient.
Ripping takes time. Accessing a given album takes a bit of time. You really need to just get used to the way it works,
or you will be very unhappy.
Sound quality I think is very good for the $450 I paid for it. Can you do better sonically? Sure...but for $450??
Setup is critical to get good results, so experiment with RCA cables and power cord, as well as what the 03HD is
sitting on.
Questions? Let me know.

Yes, it has by far some of the worst customer service in the Industry, I wonder how they stay in business, I have had múltiple problems with my 4HD., Quality is poor and Customer Service a nightmare.

Since the day I got it.

First, it arrived "DOA" not working at all
I returned it, got it back with problems on the variable outputs, no sound at all, returned it again, got back another in working condition, but cosmetically looked like a DEMO unit, definetely looked used.

I decided to keep it, since at least was working, then in the past 2 years, I have had other issues, the CD drive neeed replacement, the power blew up, etc...

Also issues on the software.

More than 2500 invested in junk.

I wish I could find another Music Server where I could migrate all the music inside my 4HD with no hassles.

Any comments?

Maybe Antipodes?

Kapa11- Give Neal a call regarding his Music Vault servers. I think he would be willing to take a crack at transferring your files from the Olive to one of his units. His support has been superb.

I wholeheartedly second swamp walker's suggestion on contacting Neal Van Berg at moonlight audio.

I have one of his music vault servers and while it has not been totally infallible in operation, Neal has always been right there within minutes to help me with minor glitches that might crop up.

IMO, Neal's customer service is first rate in every respect.