Simon- you wrote-
"Probably the least of my worries as the Pass has been plagued with problems from day one and my patience is at an end".
I own the X-250 and a X2.5 Preamp, and have dealt with the Pass folks. I found them to be extremely customer focused and pleasant people, including Nelson himself.
If you feel in any way that your Pass X-250 is less than it should be, I recommend calling Peter or Nelson @ Pass Labs. I think they're great guys and will go the extra mile to help you.
Good Luck.