I have not had it with pioneer, but have had issues with other things. It's not just bluray BTW. I have several things that are "due" for upgrades. If I'm not having problems, I don't do it. Sometime they work, sometimes not. In some cases, the reason the stores don't do it is because they are not always available at time of sale.
Pioneer Elite BDP-33FD upgrade crashed my unit
I received a message on my Pioneer Blu Ray player saying the firmware software needed to be updated. I started the firmware update via the Internet. After fifteen minutes of running, the unit said the firmware update failed. I re-booted everything (including the modem and router) and started again and received the same message. I downloaded the firmware update from the Internet and copied it to a flash drive. This also failed since the Blu Ray player does NOT accept more than one file on the flash drive. It seems there is a hidden folder on the flash drive. Pioneer Customer Support advised me to use a PNY Flash drive so I purchased one. It also failed for the same reason (hidden folder). I was unable to delete the hidden files from any of the 4 flash drives I used including the PNY flash drive.
I then copied the firmware software update to a DVD and inserted the DVD into the Blu Ray player. It stopped working after 45% of the install was completed.
I reported these problems to Pioneer Customer Support today. They suggested I return the two year old unit to their Support Center to determine the problem. The initial charge would be $80 plus the costs to repair the unit. I also discussed this with Best Buy Geek Squad (no charge) and they said it sounded like a software or hardware problem since the firmware upgrade methods did not work (Internet, Flash drive or DVD). The Geek Squad recommended I buy a new unit.
It makes no sense to repair my two year old Pioneer BDP-33FD so i purchased the Sony BDP-S790 for $250. It has more features than the Pioneer and I like it.
Has anyone else had problems with their Pioneer Elite BDP-33FD software firmware update?
I then copied the firmware software update to a DVD and inserted the DVD into the Blu Ray player. It stopped working after 45% of the install was completed.
I reported these problems to Pioneer Customer Support today. They suggested I return the two year old unit to their Support Center to determine the problem. The initial charge would be $80 plus the costs to repair the unit. I also discussed this with Best Buy Geek Squad (no charge) and they said it sounded like a software or hardware problem since the firmware upgrade methods did not work (Internet, Flash drive or DVD). The Geek Squad recommended I buy a new unit.
It makes no sense to repair my two year old Pioneer BDP-33FD so i purchased the Sony BDP-S790 for $250. It has more features than the Pioneer and I like it.
Has anyone else had problems with their Pioneer Elite BDP-33FD software firmware update?
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- 11 posts total
- 11 posts total