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Pioneer Elite BDP-33FD upgrade crashed my unit

I received a message on my Pioneer Blu Ray player saying the firmware software needed to be updated. I started the firmware update via the Internet. After fifteen minutes of running, the unit said the firmware update failed. I re-booted everything (including the modem and router) and started again and received the same message. I downloaded the firmware update from the Internet and copied it to a flash drive. This also failed since the Blu Ray player does NOT accept more than one file on the flash drive. It seems there is a hidden folder on the flash drive. Pioneer Customer Support advised me to use a PNY Flash drive so I purchased one. It also failed for the same reason (hidden folder). I was unable to delete the hidden files from any of the 4 flash drives I used including the PNY flash drive.

I then copied the firmware software update to a DVD and inserted the DVD into the Blu Ray player. It stopped working after 45% of the install was completed.

I reported these problems to Pioneer Customer Support today. They suggested I return the two year old unit to their Support Center to determine the problem. The initial charge would be $80 plus the costs to repair the unit. I also discussed this with Best Buy Geek Squad (no charge) and they said it sounded like a software or hardware problem since the firmware upgrade methods did not work (Internet, Flash drive or DVD). The Geek Squad recommended I buy a new unit.

It makes no sense to repair my two year old Pioneer BDP-33FD so i purchased the Sony BDP-S790 for $250. It has more features than the Pioneer and I like it.

Has anyone else had problems with their Pioneer Elite BDP-33FD software firmware update?
hgeifman
mgattmch
567 posts
 
Check the warranty, I believe all Pioneer Elite warranties are at least 2 years, 5 in most cases. For what itÂ’s worth I have a Pioneer Elite BDP-09FD and it has always performed superbly, one of the best Blu-Ray players out there IMHO, not bad on Red Book CD also. Never had a problem updating the firmware via internet or CD.
hgeifman OP
2,126 posts
 
As noted above, I emailed Pioneer Customer Support today notifying them of these firmware upgrade issues. I know the warranty is long past but Pioneer should repair my unit for free since their firmware upgrade crashed my unit. My unit should last longer than two years. I would like to return my unit to Pioneer so they can review the unit to see what is happening so that others do not have the same problem. However, I will not pay for any repairs or shipping.

I will keep you posted.
hifiharv
351 posts
 
How can you people stand this shit. Tell THEM to upgrade it! Yeah right, sure.
hevac1
812 posts
 
Check to see if there is an older version SW on the web. Try to download it to see if it fixes the current issue, then try the upgrade from CD again.
hgeifman OP
2,126 posts
 
Hevac1: Thanks for the great suggestion to download the older software version. I have given up on my Pioneer BDP-33FD blu ray player and will spend no more time with it. I have already purchased the Sony BDP-S790 Blu Ray player and it is much better than the Pioneer. It is easier to use, has more features and I like it very much. Its selection of web sites is much better than the Pioneer.

As I noted above, I emailed Pioneer Customer Support yesterday notifying them of these firmware upgrade issues. They acknowledged receipt of my email but I have received nothing else. I am hoping they respond but they may not.

I also emailed my Retailer and they have not responded either.

I have been in this hobby for a long time and this is the first time a Company (or Retailer) have not responded to my request to deal with a non-working unit. I am hoping I get something in the next few days. I will keep you posted.
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