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  3. 169529-145530

Poor Customer Service

How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.

dadork
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mesonto
90 posts
 
I wouldn’t know, several of my components are from Bryston. Besides from devastatingly underrated audio chops, their build quality is one of the best I have ever had, and the way they stand behind their components is absolutely second to none!

Here that Pass Labs, McIntosh, etc.
avitacom
90 posts
 
I’ve experienced excellent customer service from the following:
Magnepan
Underwood Wally
Peachtree Audio
Vacuum Tube Audio (tubes4hifi)
I agree that “Covid,” has become a convenient excuse for anything & everything.
audio-satisficer
30 posts
 
I bought a new Parasound JC2 from a great local dealer. Unfortunately, it had a defective power supply. I sent an email to Parasound, to which Richard Schram personally replied. The next day, a new replacement was on its way to me, even before I put a return label on the defective one. That's about as good as it gets for customer service in my opinion. 
wturkey's avatar
wturkey
780 posts
 
Regarding equipment issues, there are numerous negative customer service experiences I’ve experienced. Two stand up companies are Belles and Van Alstine. They are great and are willing to go the extra mile.
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