Typically the 30 second playing means there is a log on problem with your account. Are you using the app or the web.
I would delete any instances of Qobuz and reinstall... or log on the the web browser version.
Qobuz will not work with new iphone
I just got a new iphone and my Qobuz will not play any music more than 30 seconds. I have a yearly subscription and it is in good standing. I logged out on my old phone and logged in on the new phone but still nothing. I can't find a place to get support from Qobuz. Need help please. Thank you!
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+1 @ghdprentice Delete the app and reinstall. It will clear all data and you will start fresh. Should resolve the issue. |
If your Qobuz app on your new iPhone is only playing 30-second samples, even though you have a valid yearly subscription, it might be due to an account or app issue. Here are some steps you can try: 1. Verify Subscription: Ensure your subscription is active by checking your account status on Qobuz’s website. 2. Log Out and In: Try logging out of the Qobuz app and logging back in. AND, if needed, as noted above, Delete the Qobuz App and reinstall it. 3. Clear Cache: Clear the app’s cache if possible, as cache issues can cause playback problems. Also power down your iPhone completely, wait 2 minutes and restart it. 4. Contact QoBuz Support: You can reach Qobuz support via email at support-help@qobuz.com. I hope this helps. |
Thanks to all of you for the help! I really appreciate it. I did everything that was mentioned several times over the course of about 4 hours. Finally, I got to back to working. I did sign out on the app, delete the app, and restarted my phone. I actually did this numerous times but this last time I did it, it worked! Anyway, thanks again to all of you. Happy Holidays! |
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