Sounds like Scott has you pretty well taken care of, but I thought I'd toss in my $.02. I have had to send a piece of SF gear in for repair twice (2 different issues) and this was a SF piece, not Anthem. Anyway, the first time I sent my piece in was through my dealer, however the second was not. I emailed them directly and was given an RMA number and instructions on where to ship the unit. I am curious who told you you must go through your dealer. I'd hate to drag anyone's name through the mud in this public forum without giving them the opportunity to have a voice, but I would be happy to answer any questions you may have regarding my dealings with SF/Anthem. Its a shame this has happened, Anthem makes nice stuff, but bad customer service can really hurt them.
Paradigm recently purchased Anthem...I wonder if that has helped or hurt Anthem's customer service.
Good luck, and if you haven't already, maybe a phone call to them can clear the matter up with without much more frustration.
Matt