Simaudio doesnt stock parts for discontinued produ


I tried to order a new face plate for my Simaudio LP5.3 phono amp. Wanted a silver one to match my silver power supply. I emailed Simaudio with the request. After 3 week they answered that they dont stock that part because the item was discontinued in 2010. Really, two years and they no longer stock parts.

I certainly know now what my next audio purchase will not be.
manitunc
Your headline is not accurate because it is totally misleading in that it asserts that no parts (note the plural) are stocked for discontinued products.

The headline should read: "Simaudio doesn't stock replacement faceplates for discontinued products" You inquired about "a" part that wouldn't even be relevant to 99% of the people that would need "parts".

I think we all agree that a manufacturer should stock critical non standard parts for discontinued items.
I guess I stand corrected. Looks like my experience is not unexpected and acceptable in this industry.

It appears the replacement phono amp is the same size as yours. Have you asked if Simaudio can simply put the new phono amp face plate in silver on your unit?

I know for fact they have done this in the past.
I agree that the situation sucks. If you can't get the face plate, there are two options (one rather bold).

1) Buy another one and sell yours (I did this with my CD player to get the one with the black face) or;

2) Have the face plate refinished (sanded and re-anodized). It might be cheaper than getting a new one from Sim Audio if it was available!