Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?


  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
^I saw that too. If all fails contacting Thiel, I'd still suggest reaching out to Bill. He has an excellent reputation, (and I personally know of a very satisfied Thiel user) working with all kinds of typical and exotic drivers. At the least; he might be able to put you on the right path, at best; he might make an exception.
Parts/repair ARE available:

Rob Gillum
THIEL Service
763 Newtown Pike, #130, Lexington KY 40511
615-866-2290

Life is good.
tmsrdq,

Good Job!  For now; Thiel Legacy Owners can breathe with some relief.

Best
Thanks very much for Rob's info, tmsrdg!

I haven't been able to get in touch with him recently via email, so it's good to have a phone number.

I really have to figure out which Thiels I'm keeping so I know what spare drivers to order!
They don't care about customers from the old ownership...I wouldn't trust them at all.