2. speakers
  3. 182446-91149

UPS. Friend Or Foe?

Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.

All items were picked up by UPS in that city and taken for inspection.

And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.

My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!

We are currently attempting to discuss this with the owner of the local store.

Sad but true...

tomcarr
zappas's avatar
zappas
174 posts
 

đź‘Ž

maholl50
63 posts
 

Sorry to hear your'e going thru this. IMO they both suck.  Each company 'lost' an expensive integrated amplifier during shipment ... somehow. However, to  Fedex's credit they are  quicker to process claims. UPS customer service is the WORST to deal with and it's no wonder.. it's a leadership failure. I will never use UPS again.

I recently drove 4 hrs to buy an amplifier rather than risk it being damaged, lost or stolen via these two delivery companies. Hope it works out for you in a good way.

piaudiol
73 posts
 

UPS was the most unreliable shipper that I (tried to) use(d) when I was shipping my products when I was in business.  Shipments arrived damaged, were late or just flat lost.  UPS blows big wads.

Domestically, USPS did less damage.  Internationally, FedEx delivered every time (300+ shipments).

Shipper, beware.

pureclarity
70 posts
 

Whenever I ship, I always overpack using bubble wrap, solid styrofoam and double box. So far so good.

michaellent's avatar
michaellent
193 posts
 

The Pro-ject Carbon 10 weighs close to 120 pounds. It’s packed in a three-quarter inch furniture grade plywood box. The box was smashed when I received it. I don’t know how they manage that. UPS dropped it at least 8 feet. I don’t know. It was ugly.  My UPS guy took it back. Refused.
After that experience, I would never ship anything UPS. I ship only FedEx.

Do not let anyone package boxes for you. When your package, use 2 inch extruded, polystyrene foam. Do not use bead board, bubble wrap, paper bags, layered cardboard, or anything else. The object must not move within the box. Add additional pack to the manufactures, if necessary, so that I cannot move within the box. I’ll say that again. The object must not move within the box. Double box just as the former UPS employee suggested. I also use foam between the manufactures box and my outer box. 
I wouldn’t think of shipping without insurance.  

This is an expensive way to package your boxes. The advantage is, they will actually get there without being damaged.

Good luck to you on getting your refund from those clowns!

Bent 

More to discover