Upscale Audio and Primaluna

As far as the Nucleus is concerned I wouldn’t get either of them. As I have described before on other threads I sold my Innuos Zenith Mk3 and replaced it with a fanless Azulle Inspire i5 mini PC running ROCK. Yes I do have a LPS powering it and an AQ Diamond Ethernet cable connecting it to an SOtM switch. But those were about the same with the Innuos. Roon Remote runs way better on the Azulle and SQ is at least as good as on the Innuos. Definitely no worse. Possibly better. All at a fraction of the cost of a Nucleus, Innuos or any other marketed Roon core server. 

Upscale sells great procts, albeit at full price.

however, all brands are at the mercy of their unrelenting push from Prima luna gear.  Heavily biased."

Why wouldn't they push PL? He is the distributor of PL USA.

"Its ugly and not high end quality.  Good value but not as good as high end stuff."

jumia-
PL wouldn't have 18 years of positive writeups if all reviwers/end users  felt the same way. You had a bad experience with whomever at Upscale, just move on. There isn't one establishment that fits all customers.

10+ year customer/PL user.

I had one dealing with Upscale and it was Kevin I dealt with, I was seeking a specific tube he had in stock and asked his opinion of it in my system. He told me he did not give opinions and then proceeded to give me his opinion on everything but what I had asked him his opinion on. Bought the tube in spite of that scenario but will never deal with them again. Enjoy the music