What's up with TMR Audio?

I am a little surprised that the buyer didn’t get an email confirmation of their purchase. In this day and age of automation that’s fairly common for online resellers to provide. Was the purchase made by PayPal? If so, they should have received an email confirmation.

Most credit card transactions are processed by third-party companies due to the cost and efforts required to become compliant with credit card processing laws. The buyer should be happy that the credit card transaction was processed immediately, as that is a good indication the transaction was handled by a third party. I would be much more concerned about my credit card number sitting on a retailer’s server waiting for them to process it. Much more opportunity for fraud.

Still, I’m more surprised by the lack of common sense and rush to go online and make a negative posting about a retailer. Or maybe I’m not.

mrbell OP

Saying bluntly "were closed" with no merry xmas/happy new year is a bit disconcerting.
I would reverse asap the credit card purchase, then send an email saying you’ll buy it once they’ve answered you, and made you feel confident in purchasing it again.

Cheers George

TMR could have and should have provided a prompt acknowledgement of the order, and could have and should have provided a more informative answering message on their phone system.

But the fact is that for whatever reason they didn't.  And IMO posting a threat to dispute the credit card charge in a public forum on the second business day following placement of the order, during a holiday period no less, is not called for based on those facts.  And if I were TMR I would be hesitant to do business with such a customer, as who knows what kind of actions such a customer might take if for any reason he is not satisfied with the product.

IMO.  Regards,
-- Al
 

It's been 4 days.. $2700 purchase... no email confirmation, zero communication.

It's now been been 5 days Al, with sizable $2700 purchase.!
 I think he has every right to be worried, especially with a recording that just says "were closed"  and no communication whatsoever. 
I know I would be worried and would stop the card payment, till some communication was received. 

Cheers George

George
TMR are not going to be going anywhere anytime soon, we both know that.
They are way too big and deeply involved in audio equipment both here and on eBay.
TBH I do sidestep both sites and order direct as you get a better price as no fees they have to pay.
But with their constantly revolving inventory they are busy people and combine that with the holidays....

Yes it is unfortunate that this has slipped through the cracks but I am sure thats all it is.

BTW, Merry Christmas to everybody!
Relax, eat mince pie, drink spiced rum, enjoy!