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Where to buy Metrum Octave?

So I was denied a Metrum Octave by Hifi Heaven because I couldn't return their call the same day to make the purchase. This after waiting patiently for 6 weeks for something that they supposedly had 3 of in stock at time I made my order. I waited patiently as they explained that it was in customs each of the 3 times I called them fully agreeing that it was out of their control and not their fault. Then when they did receive it, they left me a message to call them back on their last unit. Unfortunately due to a work deadline I was only able to call them back the following day at their opening time. They tell me "I wished you called back sooner because it's already been sold".

While the individuals I spoke to were nice, I'm very disappointed that they didn't reciprocate a smidgeon of the patience I asked of me. Come on now, I'm made to wait for 6 weeks but they can't even wait a full day?

So now I'm seeking suggestions for an honest and reliable dealer that have or might have the Metrum Octave for sale.
huynhh1
sibelius
256 posts
 
I e-mailed Hifi heaven this morning inquiring about the Metrum and received a response almost instantly. I then called them and got through immediately. Took me 5 minutes to place the order. No problems what so ever.

They have a large shipment on the ground in Chicago going through customs as we speak. Sounds like deliveries should commence within a few weeks. I also inquired about the Hex and they do not have any definitive dates yet. However it sounds like we are probably at best a few months away.
huynhh1 OP
11 posts
 
Sibelius,

Did they take your credit card? Please let us know when you actually receive your order.

In my case, placing the order wasn't the issue. And yes my order (their shipment) was also in customs, but it took 6 weeks before it was cleared and then they needed an immediate response to complete the sale.

If I'm unable to get it direct then your experience may influence my decision to retry.
sibelius
256 posts
 
Huynhh1:

Yes, they took my card over the phone and said they would not charge it until the unit ships. Which sounds fairly shortly.
vicdamone
850 posts
 
I'm wondering if the Amazon interface may be at fault?
huynhh1 OP
11 posts
 
Amazon reporting that there were 3 available was probably a due to a delay between dealer and Amazon. Regardless, Hifi H was completely aware of my order each of the 3 times I called them.

I think the confluence of 6-weeks in customs, Amazon's auto cancel of order after 37 days, Hifi customer service procedures, and my work schedule are to blame. Before Amazon cancelled the order, I talked to Hifi customer service and asked them if they can guarantee me a unit on their next shipment even if Amazon cancelled my order. They said yes, no problem, but they didn't take my card - so in the end, that conversation translated into just being a courtesy call.

I got a reply from Metrum Acoustics, they will sell direct but the lead time is 6 weeks plus the time in customs. Shipping is 26 euro for post and 125 euros for UPS. They said UPS is faster and more reliable. Anyone know if UPS's rates are really worth 100 euros more?
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